Tender Description

Addendum: Extension of Closing Date: Proposals are hereby invited for the following: SABC TV licenses operations outsourcing in terms of Section 197 of the Labour Relations Act 66 of 1995 for a period of five (5) years. Scope: 1. Outsourcing of inbound, outbound, correspondence (back office processing) personnel: Inbound Call Centers (29 employees: Information Centre (2 employees); Outbound Call Centre (10 employees). 2. Inbound Call Centre: Debt collection support to SABC external suppliers; Retail support through the validation Call Centre; First time resolution of TV License queries. 3. Outbound Call Centers: Ensuring adherence to following Call Centre standards Service Levels – 80%; Workforce Management; Generate and distribute statements for TV accounts to TV License holders.

Enquiries (E) [email protected]
Submissions(E) [email protected]

Closing Date

24 June 2022     12H00

Compulsory Briefing

A Non-Compulsory Briefing Session will be held on 24 May 2022 at 12h00am.

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Evaluating Principle


Tender Number



Bid Documents Available From: – SABC Website: http://www.sabc.co.za/sabc/tenders/ – National Treasury’s tender portal: https://www.etenders.gov.za/Home/opportunities?id=1

Bids must be lodged in the: SABC’s Tender Box; Entrance 2; Henley Road; Radio Park; Auckland Park; 2006; or electronic submission:


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